The “Pending” status in Oveit encompasses all orders that have been initiated but not yet completed. This status helps you track potential customers who have started the checkout process but have not finalized their purchases.
What Does “Pending” Include? #
An order is marked as “Pending” when:
- A user has added at least one ticket to their cart and begun the purchase process.
- A visitor has proceeded through the billing information, pressed the “Pay” option, and has been redirected to the payment gateway but has not completed the transaction.
Managing Pending Orders #
Pending orders can be an indicator of customer hesitation or technical issues preventing purchases. Monitoring these orders can provide insights into potential improvements in the checkout process.
Abandoned Carts Report (Pro and Hub Plans) #
If you have a Pro or Hub plan, you have access to the “Abandoned Carts” report. This feature allows you to:
- View all carts that were abandoned before completing the purchase.
- Download detailed data on these abandoned orders to analyze and follow up with potential customers.
When Are Orders Moved to Abandoned Carts? #
An order is moved to the abandoned carts section based on the following criteria:
- If payment has not been initiated, the order is moved to abandoned carts after 30 minutes (Embedded registration version) or 10 minutes (Hub version).
- If payment has been initiated but not completed, the order is moved to abandoned carts after 12 hours.
By leveraging the “Pending” status and abandoned cart reports, you can optimize your sales process, re-engage potential buyers, and improve your overall conversion rates.
