Let’s say one of your buyers wants their money back and your refund policy allows this. How can you do that with Oveit?
It’s very simple: You have to refund payments from your payment processor (PayPal or Stripe) and afterwards press Reverse/Credit button in your customer’s order.
Let’s have a look at these steps:
Step 1: Issue a refund from your payment processor
Depending on the payment processor you have chosen (Billing > Payment methods) you can either go to your PayPal or Stripe Dashboard and search for the order you want to refund.
Once you find them, there is usually a “Refund” button you can use to send the funds back. Have a look at PayPal’s refund button, for example:
Click that button and the funds are sent back to your customer.
Step 2: Reverse transaction in Oveit and cancel order.
To finalize the refund process you have to search for the order in your Oveit orders page (Reports > Order History) and refund the credit by pressing the “Reverse / Credit” button and afterwards the “Cancel Order” button: