The Challenge
When Venus Waterland’s gates opened for the 2025 summer season, visitors immediately sensed something had changed. Instead of queues of families juggling printed vouchers, guests glided past entrance readers with a single tap of a waterproof NFC wristband. That small gesture marked the culmination of a digital overhaul carried out in partnership with Oveit for their waterpark ticketing and payments software.
From fragmented sales to one live inventory
Before the upgrade, ticketing was scattered across three islands: the park’s website, on‑site cashiers, and a patchwork of partner hotels and travel agencies. Over‑selling on busy weekends was common, and nightly reconciliations involved matching spreadsheets against paper wristbands. Oveit replaced the patchwork with one cloud‑based inventory. Every channel – online checkout, front‑gate POS, hotel kiosks, even travel‑agency dashboards—now draws tickets from the same pool in real time. Capacity limits are enforced automatically, so double‑bookings simply can’t occur.
A richer product line that still feels simple
With inventory unified, Venus Waterland broadened its offer without confusing guests. A full‑day ticket covers the classic “sun‑up to sun‑down” crowd; a discounted Happy‑Hour pass lures late‑afternoon locals; family bundles and larger group deals cater to weekend travellers and school trips; while monthly and season passes reward repeat visitors. Even staff memberships are capped at twelve entries a month. Yet for the guest, it all feels identical: choose a product online or at the gate, receive one wristband, tap and enter.
Oveit Solution Snapshot
| Area | Module | Immediate Effect |
|---|---|---|
| Entrance Ticketing | Cloud POS + NFC bands | 4 contactless lanes; check‑in time dropped from 20 s to 2 s |
| Online Ticketing | Embedded checkout + API | Single inventory now feeds website, mobile app, and 5 partner‑hotel kiosks |
| Access Control | Smart rule‑based validator | Time‑slot, age and re‑entry limits auto‑enforced |
| Wearables | CashlessPay & LockerLink | One NFC band for entry, purchases and smart‑locker door |
Wearables reshape the guest journey
That same NFC band unlocks smart lockers, so visitors no longer line up for keys or remember locker codes. It also acts as a stored‑value wallet: parents preload a balance from their phone, kids buy ice cream or rent tubes with a tap, and any unspent funds auto‑refund to the original card at day’s end. Early results spoke volumes – food‑and‑beverage revenue jumped twenty‑two percent in the first month, thanks to shorter queues and effortless spending.
Real‑time data becomes a planning superpower
For managers, the biggest win arrived behind the scenes. Live dashboards fed by Oveit’s API update in real time, showing gate counts, sales, and in‑park spend. Over the full season, average entrance wait time fell from twelve minutes to just three.
A fully integrated BackOffice
Oveit didn’t stop at the front gate. Daily journals, ticket sales feed directly into the park’s ERP, removing the manual imports that once consumed hours of finance time every evening. Pricing changes made in the ticketing system propagate to every POS instantly. Meanwhile, Oveit’s tokenised payments keep cardholder data off Venus Waterland’s servers, trimming PCI‑DSS scope and audit costs.
Key Takeaway
By unifying ticketing, access control, cashless payments, and ERP integration in one platform, Venus Waterland transformed both guest satisfaction and backend efficiency – proof that sophisticated technology can feel effortless when executed well.
