Felix Turism operates one of Europe’s most vital thermal resort clusters. The operational challenge was immense: connecting five separate hotels (including the 5-star Lotus Therme), two massive waterparks, and multiple retail/medical spa points.

They required a “Digital Backbone” capable of unifying disjointed legacy systems into one seamless guest experience. Oveit delivered a solution where a single wristband acts as a room key, an entrance ticket, a locker key, and a payment method—regardless of whether the user is a VIP hotel resident or a daily waterpark visitor.

To replace manual workarounds, Oveit was deployed as the central nervous system of the resort. We do not just “sell tickets”; we manage the logic of the entire estate.

• The Single Truth: Oveit acts as the master record for Guest Entitlements. It determines who gets in where and how they pay.

• Ecosystem Integration: The system was engineered to sit between the Hospitality layer and the Entertainment layer.

  • Hospitality: Deep two-way integration with Oracle Opera (PMS).

  • F&B/Retail: Integration with Oracle Micros (POS).

  • Finance: Automated data feeds to the corporate ERP.

The most critical success factor for Felix Turism was the ability to handle Hotel Guests and Day Visitors simultaneously on the same hardware, but with different financial logic.

Scenario A: The Hotel Guest (The “Post-Paid” Model)

• Issuance: Guest checks in at one of the hotels. The receptionist issues an Oveit wristband.

• The Link: Oveit’s API immediately pings Oracle Opera to link that specific Wristband UID to the guest’s active Folio.

• The Experience: The guest walks to the waterpark. The gate recognizes them as a “Hotel Resident” and opens.

• Spending: If enabled the post-pay options works as following: when ordering a cocktail at the pool bar, the POS checks Oveit. Oveit confirms the room has credit privileges. The charge is posted directly to the room bill in real-time. No wallet top-up required.

Scenario B: The Day Visitor (The “Pre-Paid” Model)

• Issuance: Visitor buys a day pass online or at a Kiosk.

• The Wallet: Their wristband is a “Pre-paid Digital Wallet.”

• Spending: At the same pool bar, this guest scans their band. The POS sees “Pre-paid User,” deducts the balance instantly, and denies the transaction if funds are insufficient.

Result: Zero confusion for staff. The system automates the decision logic in milliseconds.

A waterpark environment is hostile to standard technology. Oveit deployed a robust physical infrastructure designed for high humidity and high throughput.

• Automated Gate Control: Implementation of turnstiles that read RFID/NFC wristbands, validating access rights based on time (e.g., “4-hour pass”) or zone (e.g., “VIP Spa Area”).

• Smart Lockers: Integration with locker systems allowed Felix Turism to eliminate physical keys. Guests use their wristband to rent and lock storage, reducing “lost key” disputes by 90%.

• Ruggedized Handhelds: Staff utilize mobile scanners for spot checks and line-busting, fully integrated with the central database to catch fraud or reused bands immediately.

With multiple revenue streams (Hotel Rooms, Gate Tickets, F&B, Retail), reconciliation is usually a nightmare. Oveit simplified this by tagging every transaction source.

• Real-Time Dashboards: Management can see live comparisons of “Hotel Guest Spend” vs. “Day Visitor Spend.”

• Audit Trails: Every entry, exit, and purchase is logged with a timestamp, location, and Staff ID, ensuring full GDPR compliance and dispute resolution capabilities.

• Automated Settlement: End-of-day reports separate revenue streams, ensuring the correct VAT and tax logic is applied before data is sent to the ERP.

Felix Turism didn’t just buy a ticketing system; they built a unified smart resort. By choosing Oveit, they successfully merged the world of Hospitality (Post-paid/Room Charge) with the world of Entertainment (Pre-paid/Day Access), proving that a complex, multi-site ecosystem can be managed with a single wristband.