---
title: How to Refund Tickets and Cancel Orders in Oveit
description: "Managing cancellations is a standard part of managing events and attractions. Whether a guest requests a refund or an administrative change is required, Oveit allows you to handle refunds for both **Online Credit Card** payments and **Bank Transfers**. This guide…"
url: "https://oveit.com/knowledge-base/how-to-refund-tickets-and-cancel-orders-in-oveit/"
updated: "2025-12-11"
category: "1. How to - Attractions"
---

# How to Refund Tickets and Cancel Orders in Oveit

Managing cancellations is a standard part of managing events and attractions. Whether a guest requests a refund or an administrative change is required, Oveit allows you to handle refunds for both **Online Credit Card** payments and **Bank Transfers**.

This guide covers the step-by-step process for locating transaction IDs, processing refunds through your payment gateway, and finalizing cancellations in the Oveit dashboard.

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## 1. How to Refund Credit Card Orders (Automatic Sync)

If your attendee paid online using a credit card (via processors like Stripe, PayPal, or Netopia), the refund process is linked directly to the transaction ID. You do not need to manually cancel the ticket in Oveit; the system handles this once the money is refunded at the source.

**Step 1: Locate the Order and Transaction ID**

1. Log in to your **Oveit Dashboard**.
2. Navigate to the **Orders** section and search for the relevant order.
3. Scroll down to the **Payment Transactions** section (located at the bottom of the order view).
4. Copy the **Transaction ID** listed there.

*(See example below: The ID is located in the first column under Payment Transactions)*

![Oveit order dashboard showing Payment Transactions section with Transaction ID highlighted.](data:image/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%271136%27%20height%3D%27540%27%20viewBox%3D%270%200%201136%20540%27%3E%3Crect%20width%3D%271136%27%20height%3D%27540%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E)

> *Oveit order dashboard showing Payment Transactions section with Transaction ID highlighted.*

**Step 2: Process the Refund in Your Payment Processor**

1. Log in to your payment processor account (e.g., Stripe, PayPal, Netopia).
2. Paste the **Transaction ID** into the search bar to find the specific payment.
3. Issue the **Refund** or **Cancellation** directly within the payment processor interface.

**Step 3: Automatic System Update** Once the refund is completed in the payment processor, Oveit automatically detects the event:

- The Oveit order status changes to **Cancelled**.
- The associated tickets are voided immediately.
- An automated email is sent to the guest confirming the cancellation.

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## 2. How to Refund Bank Transfers (Manual Cancellation)

For orders paid via **Bank Transfer** or marked manually as "Completed" by an admin, the automated sync does not apply. You must perform the refund via your bank and manually update the order status in Oveit.

**Step 1: Process the Financial Refund** Log in to your banking application and manually transfer the funds back to the customer's bank account.

**Step 2: Cancel the Order in Oveit**

1. Return to the **Oveit Dashboard** and open the specific order.
2. Locate the red **Cancel order** button in the top-right corner of the screen.
3. Click the button and confirm the action in the pop-up prompt.

![Oveit order details page highlighting the red Cancel Order button for bank transfer payments.](data:image/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%271136%27%20height%3D%27736%27%20viewBox%3D%270%200%201136%20736%27%3E%3Crect%20width%3D%271136%27%20height%3D%27736%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E)

> *Oveit order details page highlighting the red Cancel Order button for bank transfer payments.*

**Step 3: Confirmation** Once you confirm the cancellation manually:

- The Order status updates to **Cancelled**.
- The tickets are removed from the active list.
- The system logs the cancellation for your reports.

| **Payment Type** | **Where to Refund Money** | **Where to Cancel Ticket** |
| --- | --- | --- |
| **Credit Card** | Payment Processor (Stripe/PayPal) | **Automatic** (No action needed) |
| **Bank Transfer** | Your Bank App | **Manual** (Click "Cancel order" in Oveit) |