---
title: How to issue a refund for sold tickets?
description: "Let's say one of your buyers wants their money back and your refund policy allows this. How can you do that with [Oveit](https://oveit.com)? It's very simple: You have to refund payments from your payment processor (PayPal or Stripe) and afterwards…"
url: "https://oveit.com/knowledge-base/how-to-issue-a-refund-for-sold-tickets/"
updated: "2025-03-03"
category: 2. Getting Started
---

# How to issue a refund for sold tickets?

Let's say one of your buyers wants their money back and your refund policy allows this. How can you do that with [Oveit](https://oveit.com)?

It's very simple: You have to refund payments from your payment processor (PayPal or Stripe) and afterwards press Reverse/Credit button in your customer's order.

Let's have a look at these steps:

## Step 1: Issue a refund from your payment processor

Depending on the payment processor you have chosen (Billing > Payment methods) you can either go to your PayPal or Stripe Dashboard and search for the order you want to refund.

Once you find them, there is usually a "Refund" button you can use to send the funds back. Have a look at PayPal's refund button, for example:

![PayPal Refund](data:image/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27750%27%20height%3D%27114%27%20viewBox%3D%270%200%20750%20114%27%3E%3Crect%20width%3D%27750%27%20height%3D%27114%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E)

Click that button and the funds are sent back to your customer.

## Step 2: Reverse transaction in Oveit and cancel order.

To finalize the refund process you have to search for the order in your Oveit orders page (Reports > Order History) and refund the credit by pressing the "Reverse / Credit" button and afterwards the "Cancel Order" button:

 ![Reverse order and refund ticket](data:image/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27750%27%20height%3D%27414%27%20viewBox%3D%270%200%20750%20414%27%3E%3Crect%20width%3D%27750%27%20height%3D%27414%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E)

Click the "reverse/credit" button to mark the payment as refunded. Click the "Cancel order" button to cancel the order, cancel invoice and tickets and remove ticket sales from sales reports.